Privacy Policy

1. Introduction

RMCX Media ("we," "us," or "our") provides virtual assistant services, AI automation and CRM implementation, business workflow consulting, and lead generation support to clients worldwide. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, submit a form, book a strategy call, or engage our services.

By using our website or submitting your information through any of our forms, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• •Contact details: full name, business email address, phone number, country, and website.
• •Business details: company name, industry, current tools or CRM, and estimated budget.
• •Service-related information: the service you are interested in, your main challenge, automation needs, virtual assistant support requirements, and project scope details.
• •Booking information: selected appointment date, time, and timezone.
• •Careers information: for job applicants, this may include your resume, portfolio links, work experience, availability, and technical setup details.
• •Technical data: IP address, browser type, device information, and pages visited, collected automatically through standard analytics and tracking tools.

3. How We Use Your Information

We use the information we collect to:

• •Respond to your inquiry and provide information about our services.
• •Schedule and manage strategy calls and consultations.
• •Assess your business needs and recommend appropriate solutions.
• •Process service requests, proposals, and onboarding.
• •Communicate with you about your project, appointments, and follow-ups.
• •Review and evaluate career applications for our talent pool.
• •Improve our website, services, and customer experience.
• •Comply with applicable legal obligations.

4. Legal Basis for Processing (GDPR)

For visitors in the United Kingdom, the European Union, and other regions governed by the GDPR, we process your personal data on the following legal bases:

• •Consent: You have provided your information through a form or booking request, indicating consent to be contacted about our services.
• •Contractual necessity: Processing is necessary to take steps prior to entering into a service agreement or to fulfill an existing agreement.
• •Legitimate interests: We process certain data to respond to inquiries, improve our services, and protect our business interests.

5. How We Share Your Information

We do not sell your personal information. We may share your data with the following categories of recipients:

• •Internal team members involved in responding to your inquiry or delivering services.
• •CRM and automation platforms used to manage leads, appointments, and client communications.
• •Calendar and scheduling tools used to coordinate strategy calls.
• •Service providers who support our operations, such as email delivery and analytics.
• •Legal authorities where required by applicable law.

All third-party providers are expected to handle your data in accordance with applicable privacy laws.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, respond to your inquiry, provide services, or comply with legal obligations. Careers applications may be retained in our talent pool for future opportunities unless you request removal.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• •Access the personal information we hold about you.
• •Request correction of inaccurate or incomplete data.
• •Request deletion of your personal information, subject to legal obligations.
• •Object to or restrict certain processing of your data.
• •Withdraw consent at any time, where processing is based on consent.
• •Request data portability.

To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law.

8. International Data Transfers

RMCX Media is a Philippines-based company serving clients in the United States, the United Kingdom, Australia, and other regions. Your information may be transferred to and processed in countries outside your own. We take reasonable steps to ensure your data is protected in accordance with this Privacy Policy and applicable law.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve functionality and user experience. You can configure your browser to refuse cookies, though some features may not function properly as a result.

11. Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have collected such data, please contact us for removal.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us through our Contact page or at the details provided on our website.